Contact us
Questions about a product or an order? We're happy to help.
Email us any time
We reply within 1–2 business days (Monday to Friday, US time).
To help us help you faster
- Your order email address and the date you ordered (your Stripe receipt has both)
- The product name
- For damaged or faulty items, a photo or short video
Common questions
- Where's my order? Orders are processed in 1–3 business days and arrive in about 5–12 business days after shipping. We email a tracking link when it ships. See the shipping policy.
- Something's wrong with my item. See returns & refunds. We'll replace or refund damaged, faulty or wrong items.
- Change or cancel an order? Email us as soon as possible. If it hasn't shipped yet we can usually cancel it for a full refund.